Who we are:

Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core, proprietary brands including Zig-Zag® (rolling papers and wraps), Stoker’s® (looseleaf chew and moist snuff) along with our distribution platforms in NewGen. Our products are sold in over 215,000 retail outlets in North America and through our e-commerce platforms. Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our capital position.

Let’s Build Great Experiences Together!

As a team of ambitious individuals, we strive to be the best at what we do. We have an entrepreneurial and creative approach to get the job done. Do you have a great attitude about life? Are you a great communicator with the ability to learn? Do you have tenacity, grit and are unafraid to fail? If you answered yes to these questions, we want you on our team!

About the job

Supervises team of order entry specialists. Oversees order entry, administration, and customer issue resolution. Coordinates shipping processes with fulfillment team. Trains and cross-trains team members. Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Monitors inventories to maintain appropriate levels of products. Troubleshoots and resolves workflow or systems issues. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision.

Essential Function

• Supervise a team of order entry specialists responsible for the processing of manual and EDI delivered orders into company ERP system for fulfillment and invoicing.
• Responsible for the generation and circulation of direct customer notifications inclusive of pricing events, promotional activities and shipment schedule.
• Update, maintain and document all customer specific price lists maintained in ERP system, including review of process by internal and external auditors.
• Coordinate product shipments, order changes and backorders with fulfillment department.
• Manage and audit for accuracy all discounting and promotional active done at order entry level.
• Working in conjunction with AR department, responsible for assisting in direct customer maintenance and application processing for new accounts.
• Ensure department provides the highest level of Customer Service, assisting team with issue resolution and escalation to other departments as required.

Minimum Qualifications

• 3+ year of related experience with 1-year managerial experience.

Preferred Qualifications

• Associate's or Bachelor's Degree
• Fast Moving Consumer Goods (FMCG) and/or sales experience in similar industry

Let’s talk money and perks!

Turning Point Brands offer a competitive salary and benefits.

• 12 Paid Holidays
• PTO (Paid Time Off)
• 401K with company match
• Medical, Dental, Vision Insurance
• Short Term Disability Insurance
• Basic Life Insurance
• Tuition Assistance
• DailyPay

Turning Point Brands is an equal opportunity employer. We hire qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected classes.